Lost FB account:
1. Forgot Facebook password
For lost password, simply use the forgot password feature on Facebook:
Simply click on Forgotten account? and follow the on-screen instructions.
2. Facebook Account was Deactivated/Disabled/Banned
For deactivated Facebook accounts, you can activate it by simply login into your Facebook account. For Deleted accounts, sadly there is no option to retrieve it once deleted.
Detailed instructions can be found in their Help Center. Please note as much as we want to assist you, we do not have access to your Facebook information and must contact them directly for further assistance.
Lost Gmail account:
If you forgot your password or username, or you can’t get verification codes, follow these steps to recover your Google Account.
1. Forgot your password
- Follow the steps to recover your Google Account or Gmail.
- You'll be asked some questions to confirm it's your account. Answer as best you can.
- If you have trouble, try the tips to complete account recovery steps.
- Reset your password when prompted. Choose a strong password that you haven't already used with this account. Learn how to create a strong password.
2. Forgot the email address you use to sign in
- Follow the steps to find your username. You’ll need to know:
- A phone number or the recovery email address for the account
- The full name on your account
- Follow the instructions to confirm it’s your account.
- You’ll see a list of usernames that match your account.
3. Someone else is using your account
If you think someone is using your Google Account without your permission, follow the steps to recover a hacked or hijacked Google Account or Gmail.
4. Can’t sign in for another reason
If you have another problem, get help signing in.
5. Recover a deleted Google Account
If you recently deleted your Google Account, you can follow the steps to recover your account.
Lost Guest Account:
Game data of your guest account is stored in your device and is not stored in our servers. Sadly, if you lose your device or game data is deleted, there is no way for us to recover it.
If you lost access to your Facebook or Gmail account we are unable to help you with the recovery process, please contact your respective platform directly.
We are also not able to transfer your Facebook game account to another Facebook account, transfer of account is not allowed. Similarly, accounts cannot be transferred between FB or Gmail.
No account transfer requests will be entertained.
We understand your frustrations, but we hope you use this chance to create your character.